Bots for Telegram and WhatsApp

A bot that takes bookings and orders right in the chat: it shows the free slots, builds a cart, takes payment and puts the request into your CRM or spreadsheet. The customer does not need to install anything — they open the bot from a link. Telegram and WhatsApp differ only in the messenger: the tasks, the script and the logic of the bot are the same, so the second channel costs noticeably less than the first.

What it looks like in a chat

Bot in Telegramonline
Hi, do you deliver to the north side of town?
Yes, the north side is in our delivery zone: $5, on orders over $40, delivered the next day. Shall I show you the catalogue?
Sure
Here are the categories. You can place and pay for the order right here — a manager only steps in if something goes wrong.

An example conversation. The wording and the flow are built for you — on your services, prices and rules.

  • Takes bookings with a choice of service and a free slot, and sends a reminder the day before
  • Takes orders: catalogue, cart, delivery and payment right in the chat
  • Answers common questions from your texts — around the clock and just as accurately every time
  • Hands a complex request over to a person together with the whole conversation history
  • Sends broadcasts to your list within the messenger’s limits, so the bot is not blocked
  • Notifies a manager about a new request and puts it into the CRM or a spreadsheet
  • Works in Telegram and in WhatsApp from one script — the logic is shared, and the channels plug into it as storefronts

How it works

Five steps from a conversation about the task to a bot that runs without you.

  1. 01

    We map the scenario

    We look at what people ask and order most often and draw the customer’s path: from the first message to a request in progress.

    the whole customer path
  2. 02

    We build the bot

    Menus, texts, buttons and checks: free slots, stock in the warehouse, delivery terms, price calculation. The logic is yours, not whatever a builder allows.

    logic without a ceiling
  3. 03

    We connect it to your systems

    The request goes to the CRM or a spreadsheet, the payment to the till, the notification to a manager. A bot whose requests go nowhere is useless.

    requests go straight to work
  4. 04

    We run it through live scenarios

    We go through the bot as a customer: booking, rescheduling, cancelling, paying, a question off the script. We fix things before launch, not after complaints.

    before customers, not after
  5. 05

    We launch and hand it over

    We deploy it on your server or ours, hand over the source code and access, and show you how to change texts and prices without us.

    the code belongs to you

How custom development differs from a bot builder

A bot builder is a fine start. The problems come later, and they are always the same.

A builder hits its ceiling at the first non-standard piece of logic: a conditional discount, a stock check, your own price calculation

The subscription never ends and grows with the number of conversations

Your customers’ data sits with someone else’s service, and if it shuts down you lose both the bot and the base

Integration with your CRM is either not supported or costs extra on a higher plan

Your own bot is code that belongs to you: it can be moved, extended and handed over to another contractor

WhatsApp connects as a second channel to the same bot: the script carries over almost entirely, and customers write in the messenger they already use

Tell us what needs to be done

We reply within one working day. Scoping and the estimate are free.